Filing LLP Form 24: How to Close Your LLP in India

Jan 13, 2025
Private Limited Company vs. Limited Liability Partnerships

A Limited Liability Partnership (LLP) combines the benefits of a partnership and a company, making it an attractive choice for entrepreneurs. It offers key advantages such as:

  • Separate Legal Entity: An LLP has its own legal identity, distinct from its partners.
  • Limited Liability: The liability of partners is limited to their agreed contribution.
  • Tax Benefits: LLPs enjoy certain tax advantages compared to companies.

Despite these benefits, there may come a time when an LLP needs to be closed. This blog explains the step-by-step process of LLP closure.

Table of Contents

Closure of LLP - Overview

The Limited Liability Partnership (LLP) closure process is a significant decision that can arise from various circumstances. Whether driven by voluntary factors, such as a mutual decision by the partners to discontinue operations, or involuntary factors, like non-compliance with statutory requirements, understanding the reasons and methods of closure is crucial.

The decision to close an LLP often stems from the following reasons:

  1. Voluntary Closure:
    Partners may mutually agree to cease operations due to business inactivity, an unprofitable venture, or a strategic shift in focus. This proactive decision is usually taken when all stakeholders conclude that continuing operations no longer align with their goals.
  2. Involuntary Closure:
    Sometimes, an LLP faces closure due to external circumstances such as non-compliance with legal or regulatory obligations, accumulation of penalties, or other statutory violations. In such cases, authorities may initiate the process of striking off the LLP from the official records.

Method or Procedure of Closing an LLP

Closing a Limited Liability Partnership (LLP) in India can be carried out through two primary methods: Voluntary Winding Up and Striking Off. Each method has its unique set of requirements, advantages, and limitations. Choosing the right approach depends on the LLP’s operational and financial status. Let’s look into the details of these two LLP closing procedures:

1. Voluntary Winding Up

Voluntary winding up is a process initiated by the partners when they collectively decide to dissolve the LLP. This method is typically chosen when the partners agree to cease operations due to inactivity, unprofitability, or a strategic decision to exit.

Advantages of Voluntary Winding Up:

  • Controlled and Planned Process
  • Avoids Penalties for Non-Compliance

Disadvantages of Voluntary Winding Up:

  • Time-Consuming
  • Settlement of Liabilities Required

2. Striking Off

Striking off is a simpler and faster method for closing an LLP. It is suitable for LLPs that have been inactive for a significant period and have no outstanding liabilities. This process involves applying to the RoC to remove the LLP’s name from the register.

Advantages of Striking Off:

  • Simplified and Less Expensive
  • Suitable for Dormant LLPs

Disadvantages of Striking Off:

  • Not Applicable for LLPs with Liabilities
  • Limited Scope for Active LLPs

Step-by-Step Procedure to Close an LLP

A brief overview of the process for closure of LLP in India:

1. Passing a Resolution for Winding Up

The first step is for the partners to pass a resolution for voluntary winding up. A majority of partners must agree, and the resolution must be filed with the ROC within 30 days.

2. Appointing a Liquidator

The partners must appoint a liquidator to oversee the winding-up process. The liquidator’s role includes realising the LLP’s assets and settling its liabilities.

3. Realising Assets and Paying Off Liabilities

The liquidator identifies and sells the LLP’s assets to clear all outstanding liabilities. Surplus funds, if any, are distributed among the partners.

4. Filing the Necessary Forms with the ROC

The LLP must file forms such as Form 24 and other requisite filings with the ROC to notify the authorities about the closure.

5. Obtaining the Final Order of Dissolution

After reviewing all filings and confirming the settlement of liabilities, the ROC issues a final order of dissolution, formally closing the LLP.

Filing LLP Form 24: Step-by-Step Process

Closing a Limited Liability Partnership (LLP) in India requires filing LLP Form 24 with the Ministry of Corporate Affairs (MCA). Below is a simplified step-by-step process to help you navigate this procedure:

1. Cease Business Operations

Before applying for closure, ensure that the LLP has either never commenced business or has stopped all commercial activities. If your LLP is still active, suspend all operations before proceeding.

2. Settle Liabilities and Close Bank Accounts

LLP Form 24 can only be filed if the LLP has no outstanding creditors and all bank accounts are closed. Obtain a closure letter from the bank as proof.

3. Draft Partner Affidavits

All designated partners must prepare an affidavit declaring:

  • The LLP has ceased operations from a specific date or never started.
  • The LLP has no liabilities, and partners agree to indemnify any future claims.

4. Prepare Supporting Documents

Attach the following documents to LLP Form 24:

  • Copy of the latest Income Tax Return (if filed). If no returns were filed, this is not required for non-operational LLPs.
  • A statement of accounts showing nil assets and liabilities, certified by a Chartered Accountant, dated no more than 30 days before filing.

5. Resolve Pending Filings

Ensure that:

  • The LLP Agreement is filed, if not already done.
  • Any overdue Form 8 and Form 11 are submitted up to the date of cessation of business.

6. File LLP Form 24 with MCA

Submit the completed LLP Form 24 with all attachments to the MCA. Once reviewed, a notice of striking off will be published on the MCA website if no objections are raised.

Documents Required to Close the LLP

Here is a list of LLP closure documents required during the process:

  • Board Resolution for Winding Up: Document signed by all partners approving the winding-up process.
  • Liquidator’s Consent: Written consent from the appointed liquidator.
  • No-Objection Certificate from Creditors: If applicable, creditors must provide a no-objection certificate.
  • Final Accounts and Balance Sheet: Statement of accounts showing all liabilities cleared.
  • Tax Clearance Certificates: Certificate from the tax authorities confirming no pending dues.

 Conditions for LLP Closure

Certain conditions must be met before initiating the LLP closure process:

  • Settlement of Debts and Liabilities: All outstanding debts and liabilities must be cleared.
  • Statutory Filings: All statutory filings and compliance requirements must be up-to-date.
  • Approvals: Necessary approvals from all partners and creditors (if applicable) must be obtained.

Advantages and Disadvantages of LLP

Like any business entity, an LLP has its own advantages and disadvantages that should be carefully considered before choosing this structure.

Advantages of an LLP

  1. Limited Liability: The liability of partners is limited to their agreed contribution to the business, protecting personal assets in case of business debts or losses.
  2. Separate Legal Entity: An LLP is a separate legal entity from its partners, meaning it can own assets, enter into contracts, and sue or be sued independently.
  3. Flexibility in Management: There is no strict separation between ownership and management, allowing partners to manage the business as per their agreement.
  4. No Minimum Capital Requirement: Unlike private limited companies, LLPs do not have a minimum capital requirement, making them more accessible to small businesses and startups.
  5. Ease of Compliance: LLPs have fewer compliance requirements compared to companies, such as no mandatory board meetings or annual general meetings.
  6. Unlimited Number of Partners: An LLP can have any number of partners, offering greater flexibility in expanding ownership.
  7. Low Registration Cost: Setting up an LLP is more affordable than incorporating a private limited company.

Disadvantages of an LLP

  1. Limited Recognition: LLPs are not as widely recognised as private limited companies, which may affect investor confidence or business collaborations.
  2. Restrictions on Fundraising: LLPs cannot raise funds through equity, making them less suitable for businesses looking to attract venture capital or private equity investment.
  3. Limited Scope for Public Trust: LLPs are not listed on stock exchanges, so they may lack the transparency that comes with publicly traded companies, leading to lower public trust.
  4. Difficulty in Expansion: LLPs are not ideal for businesses aiming for rapid scalability, as the inability to issue shares limits their access to growth capital.

An LLP is an excellent choice for small businesses, professionals, and startups looking for a flexible, cost-effective business structure with limited liability. However, it may not be suitable for companies that require significant funding or aspire to scale rapidly. 

Frequently Asked Questions

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Frequently Asked Questions

How do I close my LLP account?

To close your LLP account, follow these steps:

  1. Settle liabilities
  2. Pass a resolution
  3. File necessary documents
  4. Notify creditors & obtain consent (if any)
  5. Get Registrar’s approval

What is the process of leaving an LLP?

If an individual partner wants to leave an LLP, the process is as follows:

  1. Review the LLP Agreement
  2. Notify Other Partners
  3. Execute a Deed of Retirement
  4. File Form 3 and Form 4
  5. Update Bank and Other Records

Can an LLP be restored after its winding up?

Yes, an LLP can be restored after it has been struck off, but only under specific circumstances. The process is:

  1. Apply to the National Company Law Tribunal (NCLT) for restoration within three years of the LLP being struck off.
  2. Provide valid reasons for seeking restoration, such as business resumption or wrongful closure.
  3. Ensure all pending annual returns, financial statements, and fees are filed with the RoC.
  4. If the tribunal is satisfied, it will issue an order to restore the LLP. The RoC will then update its records accordingly.

What complications of non-compliance you may need to face during the LLP winding-up process?

Non-compliance can lead to several challenges when winding up an LLP:

  1. Heavy penalties
  2. Legal issues
  3. Delay in the winding-up process
  4. Blacklisting & disqualification

How long does an LLP winding-up process take?

The duration of the winding-up process depends on the method and circumstances:

  • Voluntary Winding Up typically takes 4 to 6 months, depending on the completion of filings, approvals, and liability settlements.

Striking Off can be completed within 3 to 4 months if the LLP has no liabilities or pending compliance issues.

Nipun Jain

Nipun Jain is a seasoned startup leader with 13+ years of experience across zero-to-one journeys, leading enterprise sales, partnerships, and strategy at high-growth startups. He currently heads Razorpay Rize, where he's building India's most loved startup enablement program and launched Rize Incorporation to simplify company registration for founders.

Previously, he founded Natty Niños and scaled it before exiting in 2021, then led enterprise growth at Pickrr Technologies, contributing to its $200M acquisition by Shiprocket. A builder at heart, Nipun loves numbers, stories and simplifying complex processes.

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Related Posts

Startup India Tax Exemption Eligibility – Everything You Need to Know

Startup India Tax Exemption Eligibility – Everything You Need to Know

Launched by Prime Minister Narendra Modi in 2016, the Startup India campaign was designed to ignite India’s entrepreneurial spirit. The initiative aims to simplify starting and scaling a business by streamlining company formation, easing compliance, and offering financial incentives and tax exemptions.

Through Startup India, the government seeks to encourage innovation-driven entrepreneurship, attract investment, and empower startups to become drivers of economic growth and job creation. However, not every new business qualifies- only those meeting the specific eligibility criteria under the Startup India framework can access its exclusive benefits and exemptions.

In this blog, we’ll explore the eligibility criteria, definition, and process for availing tax exemptions under the Startup India Initiative.

Table of Contents

Startup Definition as per the Startup India Action Plan

According to the Startup India Action Plan, a startup is defined as:

  • An entity that is less than five years old from the date of incorporation or registration.
  • Has a turnover not exceeding INR 25 crore in any financial year.
  • Is working toward innovation, development, or improvement of products, processes, or services; or has a scalable business model with a high potential for employment generation or wealth creation.

Additionally, the entity must not be formed by splitting up or reconstructing an existing business.

Startups can access tax benefits only after certification from the Inter-Ministerial Board (IMB), which examines the business model, innovation, and scalability before granting approval.

Eligibility for Startup India

To qualify under the Startup India scheme, a business must meet the following eligibility conditions:

Age of the Company:

The entity must be less than 10 years old from the date of incorporation or registration.

Type of Entity:

It should be registered as a Pvt. Ltd. Company, Partnership Firm, or Limited Liability Partnership (LLP).

Turnover Limit:

The startup’s annual turnover must not exceed INR 100 crore in any financial year since incorporation.

Innovation Focus:

The startup should aim to develop innovative products, processes, or services, or have a scalable business model with high job creation or wealth generation potential.

Non-Reconstruction Clause:

The startup must not be formed by restructuring or splitting up an existing business.

Startups Eligible for Startup India Tax Exemptions & Incentives

To qualify, startups must:

  • Be recognised under DPIIT (Department for Promotion of Industry and Internal Trade).
  • Be involved in innovating or improving existing products, services, or processes.
  • Be supported or funded by:
    • Recognised incubators or government schemes, or
    • SEBI-registered venture capital funds, or
    • Hold granted patents that support innovation.

Startups that lack innovative value, engage in routine business models, or do not contribute to technological advancement are not eligible for these tax incentives.

Obtaining Startup Tax Exemption under the Startup India Initiative

To avail tax exemptions, startups must go through a formal approval and verification process by the Inter-Ministerial Board (IMB) constituted by the Department for Promotion of Industry and Internal Trade (DPIIT) to qualify for tax exemptions.

Steps to Obtain Startup Tax Exemption:

1. Get DPIIT Recognition:

Before anything else, your entity must be a DPIIT-recognised startup. This involves registering on the Startup India portal and certifying your eligibility (age, turnover, entity type, etc.).

2. Prepare Your Application & Documents:

This is the most crucial step. The IMB needs to be convinced of your startup's genuine innovation. Your application must be supported by a detailed set of documents, which typically includes:

  • Business Documents: Your Memorandum of Association (MoA) or LLP Deed.
  • Financials: Audited annual accounts and Income Tax Returns (ITRs) for the last three financial years (or since incorporation, if newer).
  • The "Innovation" Proof (Pitch Deck / Video): A presentation and/or a short video (under 2-5 minutes) that clearly explains:
    • What your product/service is.
    • What new problem it solves.
    • How it is innovative (e.g., a new technology, a disruptive process, or a significant improvement on an existing solution).
    • Your business model and scalability.
  • Shareholding Information: Details of your current shareholding pattern.
  • CA Certificate: A certificate from a Chartered Accountant verifying that your startup has not been formed by splitting up or reconstructing an existing business.

3. Submit the Application:

The application for tax exemption (Form 80-IAC) is also filed through the Startup India portal. You will upload all your prepared documents and fill in the required fields.

4. IMB Verification:

The IMB board (which includes members from DPIIT, Department of Biotechnology, etc.) will formally review your application. Their entire focus is to determine if your startup is "working towards innovation, development or improvement of products or processes or services" and is not just a conventional business.

5. Receive Certification:

If the IMB is satisfied, you will be granted the certificate of eligibility. You can then use this certificate to claim the 100% tax deduction when filing your Income Tax Returns (ITR) for any three consecutive years within your first ten years.

Common Mistakes: Why IMB Applications Get Rejected

Many startups get DPIIT recognition but fail the IMB certification. Be careful to avoid these common pitfalls:

  • Insufficient Proof of Innovation: This is the #1 reason for rejection. Simply having a new website or app is not enough. You must prove you are solving a problem in a new way, have a new technology, or are creating a unique, scalable process.
  • Incomplete or Vague Pitch Deck: If the board cannot understand what your business does or why it's innovative within a few minutes, your application will be rejected or deferred.
  • Incorrect Documents: Submitting unsigned financials, a missing CA certificate, or an incomplete MoA will lead to rejection on technical grounds.
  • Reconstruction of an Old Business: The IMB is strict about this. If your "startup" is just an old business (e.g., a consultancy or services firm) repackaged under a new name to avoid taxes, it will be rejected.
  • Lack of Scalability: The IMB also looks for businesses with high potential for wealth creation or employment generation. A small lifestyle business, even if innovative, may not qualify.

Frequently Asked Questions (FAQs)

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Frequently Asked Questions

What type of businesses are eligible for the Startup India incentives?

Businesses that are innovation-driven and focused on developing new or improved products, processes, or services are eligible for Startup India incentives. To qualify, they must be registered as a Private Limited Company, Limited Liability Partnership (LLP), or Partnership Firm, be less than 10 years old, and have an annual turnover not exceeding INR 100 crore

Additionally, they must be recognised by the Department for Promotion of Industry and Internal Trade (DPIIT).

What are the criteria for a Startup to be eligible for tax benefits?

To claim tax benefits under the Startup India initiative, a startup must:

  • Be DPIIT-recognised.
  • Be engaged in product, service, or process innovation, development, or improvement.
  • Has not been formed by splitting or reconstructing an existing business.
  • Obtain certification from the Inter-Ministerial Board (IMB) confirming its eligibility for tax exemptions.

Once approved, startups can enjoy benefits like a 3-year tax holiday, capital gains exemptions, and tax relief on investments above fair market value.

Are all businesses developing new products or services eligible for Startup India incentives?

No, not all businesses developing new products or services automatically qualify. To be eligible, startups must demonstrate true innovation, technological advancement, or significant improvement over existing solutions.

Is there any specific process to obtain tax exemptions under the Startup India initiative?

Yes. Startups must follow a defined process to obtain tax exemptions:

  1. Register on the Startup India portal and obtain DPIIT recognition.
  2. Apply for certification from the Inter-Ministerial Board (IMB) via the portal.
  3. The IMB reviews the startup’s innovation, scalability, and compliance before approving.

Only after receiving IMB certification can a startup legally claim tax exemptions under the Income Tax Act.

Can a Startup obtain tax benefits without certification from the Inter-Ministerial Board?

No. Certification from the Inter-Ministerial Board (IMB) is mandatory for availing tax benefits under the Startup India initiative. Even if DPIIT recognises a startup, it cannot claim tax exemptions, such as the 3-year income tax holiday or capital gains relief, without formal IMB approval.

Mukesh Goyal

Mukesh Goyal is a startup enthusiast and problem-solver, currently leading the Rize Company Registration Charter at Razorpay, where he’s helping simplify the way early-stage founders start and scale their businesses. With a deep understanding of the regulatory and operational hurdles that startups face, Mukesh is at the forefront of building founder-first experiences within India’s growing startup ecosystem.

An alumnus of FMS Delhi, Mukesh cracked CAT 2016 with a perfect 100 percentile- a milestone that opened new doors and laid the foundation for a career rooted in impact, scale, and community.

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Capital Redemption Reserve: Definition, Uses, Tax Benefits & More

Capital Redemption Reserve: Definition, Uses, Tax Benefits & More

The Capital Redemption Reserve (CRR) is a statutory reserve that companies create when redeeming preference shares. It ensures financial stability by retaining an equivalent amount of capital in the business, safeguarding creditor interests and maintaining compliance with regulatory requirements.

This blog explores the definition, usage, tax benefits, and legal framework surrounding the Capital Redemption Reserve.

Table of Contents

What Is Capital Redemption Reserve?

The Capital Redemption Reserve (CRR) is a special reserve that a company must create when it redeems (buys back) its preference shares using its profits. As per corporate law, companies must transfer an amount equal to the nominal value of redeemed preference shares to the CRR to prevent capital reduction and maintain financial integrity.

When Is Capital Redemption Reserve Used?

CRR is utilised in various financial scenarios to maintain corporate stability, including:

  • Issuing bonus shares: CRR can be used to issue fully paid bonus shares to shareholders.
  • Funding share redemption: Ensures funds are available for preference share redemption.
  • Capital reconstruction: Helps restructure a company’s capital without impacting free reserves.
  • Balancing capital losses: Used in cases where capital losses need adjustment.
  • Source for share buybacks: Required when companies buy back shares using free reserves.

Redemption Of Preference Capital

The redemption of preference shares is subject to the following regulations:

  • Must be permitted in the Articles of Association.
  • Redeemable within 20 years of issue.
  • Methods of redemption:
    • Using Distributable Profits: Requires CRR creation.
    • Issuing Fresh Shares: CRR creation is not required if new capital is issued.
  • Shareholder Approval (75%): Required for further preference share issues.
  • Premium Payment: This can be funded from company profits or the securities premium account.

Modes of Redemption

The three primary modes of redemption are:

  1. Using Distributable Profits: CRR creation is mandatory, equal to the nominal value of redeemed shares.
  2. Issuing Fresh Capital: If a company issues fresh capital equal to the redemption amount, CRR creation is not required.
  3. Combination of Both: CRR is required only for the portion funded through distributable profits.

Modes of Redemption of Preference Shares

Companies can redeem (buy back) preference shares using one of the following methods:

  1. Using Distributable Profits
    The company uses its retained earnings or other profits to redeem the shares. In this case, it must create a Capital Redemption Reserve (CRR) equal to the nominal value of the redeemed shares to maintain financial stability.
  2. Issuing Fresh Capital
    The company raises funds by issuing new shares to replace the redeemed preference shares. Since this method does not reduce capital, creating a CRR is not required.
  3. Combination of Both
    A company may use both profits and fresh capital for redemption. CRR is required only for the portion funded through distributable profits, while the part covered by fresh capital does not require CRR.

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Calculation and Accounting Entries For Capital Redemption Reserve

Calculation of CRR

CRR = Nominal Value of Redeemed Preference Shares (if using distributable profits)

Journal Entries

Application of Capital Redemption Reserve

  • CRR can only be used for issuing fully paid bonus shares.
  • CRR cannot be used for dividend distribution.
  • CRR must exclude unrealised gains and self-generated intangible assets before determining free reserves.
  • Classified as a statutory reserve, separate from revenue reserves.

Companies Act and Capital Redemption Reserve

  • Section 55: Companies redeeming preference shares from profits must transfer an equivalent amount to CRR.
  • Section 69: Companies buying back shares using free reserves or securities premiums must transfer an amount equal to the face value of bought-back shares to CRR.

Difference Between Capital Redemption Reserve and Other Reserves

Feature Capital Redemption Reserve General Reserve Revenue Reserve Revenue Reserve
Purpose Preference share redemption Financial stability Operational expenses Long-term capital gains
Mandatory creation Yes No No No
Usable for dividend No Yes Yes No
Usable for bonus shares Yes Yes No No

Tax Benefits For Capital Redemption Reserve

Under Section 36(1)(viii) of the Income Tax Act, 1961, specified entities can claim a tax deduction on contributions to a Special Reserve, reducing their taxable income. The deduction is capped at 20% of profits from eligible business activities before applying this clause. However, any future withdrawal from the reserve is treated as taxable income in the year of withdrawal.

Importance Of Capital Redemption Reserve

  • Maintains Financial Stability: Prevents a reduction in share capital.
  • Protects Shareholders’ Interests: Ensures capital is available for redemption.
  • Supports Capital Restructuring: Used in financial restructuring strategies.
  • Ensures Legal Compliance: Meets regulatory requirements under the Companies Act.
  • Enhances Investor Confidence: Used for issuing bonus shares, benefiting shareholders.

Final Thoughts

The Capital Redemption Reserve (CRR) plays a vital role in corporate finance by ensuring companies retain sufficient funds while redeeming preference shares. As a statutory reserve, it helps maintain financial stability, protects creditors' interests, and complies with legal requirements.

While it cannot be used freely like other reserves, its role in issuing fully paid bonus shares makes it a strategic asset for companies looking to optimise their financial position.

Frequently Asked Questions

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Frequently Asked Questions

What is the source of the Capital Redemption Reserve?

The Capital Redemption Reserve (CRR) is created from a company's distributable profits (such as retained earnings or general reserves) when it redeems preference shares. If shares are redeemed using fresh capital issuance, CRR is not required.

What is the difference between a Capital Redemption Reserve and a Debenture Redemption Reserve?

  • Capital Redemption Reserve (CRR): Created when a company redeems preference shares using distributable profits. It ensures financial stability and protects creditors.
  • Debenture Redemption Reserve (DRR): Created to ensure funds are available to repay debentures upon maturity. Unlike CRR, DRR is specific to debenture repayment obligations.

What is CRR in Preference Shares?

CRR is a statutory reserve that a company must create when redeeming preference shares using distributable profits. It ensures the company maintains its financial strength and does not reduce its capital base.

How is CRR created?

CRR is created by transferring an amount equal to the nominal value of redeemed preference shares from distributable profits (like retained earnings or general reserves) to a separate Capital Redemption Reserve account.

Which amount is transferred to the Capital Redemption Reserve?

An amount equal to the face (nominal) value of the redeemed preference shares is transferred to CRR when redemption is done using distributable profits. If redemption is done using fresh issue proceeds, no CRR transfer is needed.

Is Capital Redemption Reserve a distributable reserve?

No, CRR is not a distributable reserve. It cannot be used for dividend distribution or general business expenses. It can only be utilised to issue fully paid bonus shares to shareholders.

Is Capital Redemption Reserve a free reserve?

No, CRR is not a free reserve. Free reserves can be used for dividends or other business purposes, whereas CRR is restricted to bonus share issuance and cannot be utilised for any other purpose.

What are the conditions for the redemption of preference shares?

No, CRR is not a free reserve. Free reserves can be used for dividends or other business purposes, whereas CRR is restricted to bonus share issuance and cannot be utilised for any other purpose.

  1. Authorisation in Articles of Association (AOA): The company must have permission in its AOA to redeem preference shares.
  2. Redemption within 20 Years: Except for certain cases (like infrastructure companies), preference shares must be redeemed within 20 years of issuance.
  3. Fully Paid Shares: Only fully paid-up preference shares can be redeemed.
  4. Redemption Sources: Shares can be redeemed using distributable profits (requiring CRR creation) or by issuing fresh capital (no CRR required).
  5. Shareholder Approval: If a company wants to issue new preference shares post-redemption, it needs 75% shareholder approval.
  6. Premium Payment: If shares are redeemed at a premium, the premium must be paid from profits or the securities premium account.

Akash Goel

Akash Goel is an experienced Company Secretary specializing in startup compliance and advisory across India. He has worked with numerous early and growth-stage startups, supporting them through critical funding rounds involving top VCs like Matrix Partners, India Quotient, Shunwei, KStart, VH Capital, SAIF Partners, and Pravega Ventures.

His expertise spans Secretarial compliance, IPR, FEMA, valuation, and due diligence, helping founders understand how startups operate and the complexities of legal regulations.

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D2C Vs B2C: Understanding The Key Differences

D2C Vs B2C: Understanding The Key Differences

In today’s fast-paced market, businesses need the right approach to connect with their customers and stand out from the competition. Two of the most common models, Direct-to-Consumer (D2C) and Business-to-Consumer (B2C) focus on selling to individual customers but operate in distinct ways. While D2C brands sell directly to consumers without intermediaries, B2C typically involves retailers, marketplaces, or third-party distributors.

Choosing the right model impacts everything from marketing strategies and customer relationships to pricing control and scalability. In this blog, we’ll break down the key differences between D2C and B2C, helping businesses understand which model aligns best with their goals and customer expectations.

Table of Contents

Key Differences Between D2C and B2C

Below is a structured comparison of D2C and B2C business models:

Aspect Direct-to-Consumer (D2C) Business-to-Consumer (B2C)
Business structure The brand sells directly to customers without any intermediaries The business may sell through retailers, wholesalers or third-party platforms
Customer interaction Direct engagement with customers Indirect interaction via retailers or online marketplaces
Distribution channels Company-owned websites, social media, and exclusive brand stores Retail stores, eCommerce marketplaces and third-party distributors
Pricing control Full control over pricing and discounts Prices are often influenced by third-party retailers and competition

Understanding D2C (Direct-to-Consumer)

The Direct-to-Consumer (D2C) model is transforming the way brands connect with customers by eliminating middlemen such as wholesalers, retailers, and marketplaces. Instead of relying on third-party distributors, D2C brands sell directly to their consumers, allowing them to maintain greater control over pricing, branding, customer experience, and marketing.

This model has gained immense popularity due to advancements in e-commerce, digital marketing, and consumer behaviour shifts, where people prefer personalised shopping experiences and direct engagement with brands.

Key Characteristics of D2C

  • Direct sales to customers, bypassing intermediaries.
  • High reliance on digital marketing and social media.
  • Personalised customer experience and strong brand identity.
  • Subscription-based or direct-selling models.

How Does D2C Work?

D2C businesses follow a structured approach to take products from concept to consumer while optimising every step for efficiency and customer satisfaction.

  1. Product Development – Companies design and manufacture their products.
  2. Branding & Marketing – Strong online presence, leveraging social media and influencers.
  3. Sales & Distribution – Selling through their websites, pop-up stores, or direct retail.
  4. Customer Engagement – Providing personalised service and direct interactions.

D2C Example

A great example of a successful D2C brand is Nike. While Nike does sell through retailers, it has aggressively expanded its direct-to-consumer channels through its website, exclusive stores, and apps, allowing for greater control over branding, pricing, and customer experience.

Understanding B2C (Business-to-Consumer)

The Business-to-Consumer (B2C) model is one of the most common and traditional business structures, where companies sell products or services directly to individual customers. B2C businesses can operate through brick-and-mortar stores, e-commerce platforms, third-party marketplaces, and direct retail chains.

This model focuses on high-volume sales, competitive pricing, and broad customer reach. Unlike D2C brands, which manage their own sales channels, B2C companies often partner with retailers and online marketplaces to distribute their products.

Key Characteristics of D2C

  • Direct sales to customers, bypassing intermediaries.
  • High reliance on digital marketing and social media.
  • Personalised customer experience and strong brand identity.
  • Subscription-based or direct-selling models.

How Does D2C Work?

D2C businesses follow a structured approach to take products from concept to consumer while optimising every step for efficiency and customer satisfaction.

  1. Product Development – Companies design and manufacture their products.
  2. Branding & Marketing – Strong online presence, leveraging social media and influencers.
  3. Sales & Distribution – Selling through their websites, pop-up stores, or direct retail.
  4. Customer Engagement – Providing personalised service and direct interactions.

B2C Example

A classic example of a B2C business is Amazon. Amazon provides a vast range of products from multiple sellers, offering convenience and variety to end consumers without directly manufacturing most of the products it sells.

Top 5 Benefits of D2C

  1. Higher Profit Margins – Eliminates middlemen, allowing businesses to retain higher revenues.
  2. Direct Customer Insights – Enables data collection for better personalisation and marketing.
  3. Better Brand Control – Full control over branding, messaging, and customer experience.
  4. Efficient Inventory Management – Greater flexibility in managing stock and production.
  5. Stronger Customer Relationships – Builds brand loyalty through direct interactions.

5 Limitations of D2C You Can’t Ignore

  1. High Customer Acquisition Costs – Digital advertising and influencer marketing can be expensive.
  2. Intense Competition – Direct sales require brands to stand out in a crowded market.
  3. Logistics and Fulfillment Challenges – Managing deliveries and returns can be complex.
  4. Reliance on Digital Marketing – Success depends on strong online marketing strategies.
  5. Customer Service Demands – Requires robust support teams to handle queries and complaints.

5 Incredible Benefits of B2C

  1. Larger Customer Base – Mass-market appeal leads to high sales volume.
  2. Faster Sales Cycles – Quick purchase decisions without prolonged relationship-building.
  3. Lower Operational Costs – Retailers handle distribution, reducing overhead expenses.
  4. Multiple Sales Channels – Products available in stores, online, and via third-party platforms.
  5. Increased Brand Visibility – Established brands enjoy widespread recognition.

5 Major Drawbacks of B2C You Need To Know

  1. High Competition – Many brands compete for the same audience.
  2. Lower Customer Loyalty – Customers may switch brands based on price or availability.
  3. Price Sensitivity – Discounts and competitive pricing play a significant role.
  4. Increased Marketing Costs – Requires large advertising budgets to stay competitive.
  5. Logistical Challenges – Managing supply chains across multiple locations can be complex.

Choosing Between D2C and B2C

Selecting the right business model depends on various factors, including brand strategy, market reach, and operational capabilities. Here’s a breakdown to help businesses decide between Direct-to-Consumer (D2C) and Business-to-Consumer (B2C):

1. Business Goals

  • D2C is ideal for brands that want full control over branding, pricing, and customer relationships. It allows companies to build a loyal customer base and gather first-party data for personalised marketing.
  • B2C works well for businesses that prioritise high-volume sales and broad market penetration. It enables companies to leverage retailer networks for distribution and scalability.

2. Target Audience

  • D2C is more suited for niche markets, such as luxury products, sustainable goods, or tech gadgets, where direct customer engagement is crucial.
  • B2C caters to a mass-market audience, making it ideal for FMCG (Fast-Moving Consumer Goods), electronics, fashion, and essential consumer products.

3. Marketing Approach

  • D2C relies heavily on digital marketing, influencer collaborations, and social media engagement. Brands must invest in performance marketing (SEO, PPC, email campaigns) to attract and retain customers.
  • B2C focuses on mass advertising through traditional media (TV, print, billboards), large-scale promotions, and brand partnerships to maximise reach.

4. Operational Capabilities

  • D2C demands robust logistics, warehousing, and last-mile delivery capabilities since brands manage order fulfilment directly.
  • B2C benefits from retailer partnerships that handle inventory, distribution, and customer service, reducing operational complexity.

5. Profitability Model

  • D2C offers higher profit margins since it eliminates middlemen. However, it requires a significant initial investment in technology, marketing, and fulfilment infrastructure.
  • B2C generates revenue through bulk sales and retailer partnerships. While margins may be lower, brands benefit from established distribution networks and faster scalability.

How Razorpay Rize Empowers D2C and B2C Businesses

Razorpay Rize is a dedicated ecosystem designed to support and accelerate the growth of both D2C and B2C businesses. Whether you're a startup launching a direct-to-consumer brand or a scaling business selling through retailers, Rize provides the essential tools, resources, and community support to help you succeed.

Conclusion

Both D2C and B2C models have unique advantages and challenges. Understanding these key differences helps businesses make informed decisions about their go-to-market strategies.

For brands that prioritise control over branding, pricing, and customer experience, D2C offers the perfect route by cutting out intermediaries and selling directly to consumers. It allows for personalised engagement, higher profit margins, and data-driven marketing strategies.

On the other hand, the B2C model benefits from wide-scale distribution, existing retail networks, and established consumer trust. Businesses leveraging third-party marketplaces, physical retail stores, and large-scale advertising campaigns can reach a broader audience quickly.

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Frequently Asked Questions

Are D2C and B2C the same?

No, D2C (Direct-to-Consumer) and B2C (Business-to-Consumer) are not the same. While both models sell products directly to consumers, D2C brands bypass intermediaries (like retailers and marketplaces) and sell directly via their own websites, social media, or exclusive stores. B2C, on the other hand, often involves third-party retailers, wholesalers, and e-commerce marketplaces to reach customers.

Which model offers higher profit margins?

D2C generally offers higher profit margins because businesses sell directly to customers without intermediaries, avoiding retailer markups and commission fees. However, D2C requires higher investment in brand building, marketing, and logistics, whereas B2C benefits from established retail networks and mass distribution but operates on lower margins.

Can a company use both B2C and D2C models?

Yes, many companies use both models to maximise reach and revenue. A hybrid approach allows businesses to leverage B2C channels for scale and visibility while maintaining D2C for customer loyalty, personalised experiences, and better profit margins.

Why do brands choose the D2C approach?

Brands opt for D2C for several reasons:

  1. Greater control over branding, pricing, and customer experience.
  2. Higher profit margins by eliminating middlemen.
  3. Direct customer relationships, leading to better data insights and personalisation.
  4. Faster market adaptation, allowing businesses to launch new products without retailer dependencies.
  5. Customer loyalty and engagement, as brands can build direct trust with their audience.

What is the difference between B2B vs B2C vs D2C?

Brands opt for D2C for several reasons:

B2B B2C D2C
Target audience Sells to other businesses Sells to end consumers Sells directly to consumers, bypassing retailers
Sales channel Direct sales, wholesalers, enterprise deals Retail stores, online marketplaces Brand websites, social media, exclusive stores
Example Salesforce, Shopify Amazon, Zara Assembly, Nat Habit

Eashita Maheshwary

With nearly a decade of building and nurturing strategic connections in D2C space, Eashita is a business growth strategist known for turning networks into revenue, relationships into partnerships, and ideas into actionable growth.

A three-time founder across gender diversity, investing, and real estate-hospitality sectors, Eashita Maheshwary brings a unique blend of entrepreneurial empathy and ecosystem expertise. Now focused on helping startups and businesses scale, she specializes in enabling growth through partnerships with a proven track record of working across geographies like India and the Middle East.

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